Refund Policy

You may be eligible for a refund if:

• You received a damaged or defective item
• You received the wrong item
• The item does not match the product description
• Your order was canceled before it was processed or shipped

Refunds may not be issued for:

• Items damaged due to misuse or negligence
• Perishable or hygiene-sensitive products (if applicable)
• Items marked as non-refundable by the vendor
• Orders returned without prior approval

Refund requests must be submitted within 7 days of delivery.

To request a refund:

• Log into your SwiftServe Delivers account
• Go to My Orders
• Select the order and submit a refund request
• Provide reasons and supporting evidence if required

• Approved returns must be sent back in original condition and packaging
• Return shipping instructions will be provided after approval
• Failure to follow return instructions may result in refund denial

• Refunds are reviewed by the vendor and SwiftServe Delivers
• Approval depends on item condition and policy compliance
• We reserve the right to reject requests that do not meet policy requirements

• Approved refunds are processed within 5-10 business days
• Refunds are issued using the original payment method where possible

Delivery fees are non-refundable unless the refund is due to vendor or platform error.

• Vendors are responsible for product quality and accuracy
• SwiftServe Delivers may take action against vendors with repeated refund complaints

• Orders can only be canceled before they are processed or shipped
• Once shipped, orders cannot be canceled and must follow the return process

Refund abuse or false claims may result in account suspension or termination.

SwiftServe Delivers reserves the right to update this Refund Policy at any time. Continued use of the platform indicates acceptance of any changes.